Terms & conditions
These terms and conditions are between you and The Times Hotel and apply to all bookings of hotel rooms in any property of The Times Hotel, to the exclusion of all other general terms and conditions.
You agree that you will make reservations in good faith for legitimate use by you and your invited guests only and not for any other purpose, including but not limited to reselling, impermissibly assigning or posting on third party websites, or making speculative, false or fraudulent reservations or any reservations in anticipation of demand.
These terms and conditions and any bookings made under them shall be governed by and construed in accordance with Dutch law. This choice of law is without prejudice to consumer protection afforded by provisions that cannot be derogated from by agreement by virtue of the law which, in the absence of any choice, would have been applicable in the country where you reside. Disputes shall be submitted to the exclusive jurisdiction of the competent court of Amsterdam, the Netherlands.
Rates & City tax
The room rate charges agreed when you made your reservation will apply to your booking. Meals, drinks and other extras are not included in room rate charges, unless otherwise agreed on (if booked breakfast included). All charges are including service and VAT and must be paid in local currency. Prices are subject to change without further notice. Room rate charges must be prepaid on non- refundable offers, all other charges must be paid upon check-out.
City tax will apply. The city tax may change between the time of booking and the time of your stay in our hotel. The city tax in Amsterdam in 2020 is 7% plus €3 per person per night. Please note, the hotel accepts cash payments in local currency (please ask the Front Office). However we always record your credit card details just to guarantee the payment.
Cancellation, no show & changes
Do you want to cancel your reservation? We have two types of rates; flexible and non-refundable.
-> Flexible rate
You are able to cancel your reservation free of charge until 3 p.m. the day prior to arrival. Cancellations after this time will be charged for the first night. We only accept cancellations in writing. For any unforeseen incidents, we advise you to take a travel and / or cancellation insurance at all times.
Refunds of prepaid charges are generally processed within 10 business days after your request to cancel or modify your booking.
-> Non-refundable rate
With a non-refundable rate you are not able to change or cancel your stay and thus you will be charged for 100% of the costs.
The hotel is authorised to charge your credit card at any moment after making a non-refundable reservation. Please be aware that the charged credit card need to be presented at the check-in.
If you booked a room through the use of a travel agency or an online travel agency (such as Booking.com and Hotels.com), you must cancel or modify your booking through the agency that you used to make the booking.
In case of no-show, we will charge the first night of your reservation when you have made a flexible booking. If you have made a non-refundable booking, the full amount will remain charged. The room will be released at 12 p.m. (noon) the following day.
Should you wish to amend your reservation, neither the availability nor the rate upon your booking can be guaranteed. To avoid late cancellation costs, we advise you to amend your reservation at least 24 hours prior to the arrival date.
Our check-in time is from 3 p.m. on. Should you wish to guarantee an early arrival, we advise you to reserve the night prior to your arrival. Please note that this is subject to availability.
Our check-out time is until 11 a.m. (noon).
Should you wish to depart earlier than the departure date, we kindly ask you to inform us before 3 p.m. the day prior to your departure. This will also be to prevent any late cancellation costs.
If you are underaged and you are not accompanied by someone of age 18 or older, The Times Hotel reserves the right to evict you from the hotel.
Families with children
The Times Hotel provides baby cots. Please inform the reception prior to you arrival.
Unfortunately, pets are not allowed in the hotel.
The hotel including all rooms are non-smoking. When evidence of smoking is found in your room or in the public areas, the management holds the right to take appropriate measures.
The Times Hotel does not have its own parking facilities. Check this article about Parking in Amsterdam.
The management cannot be held liable for lost or theft of your belongings in the hotel.
Lost & Found
All items found in the hotel will be registered and stored for three months.
Damage to our hotels and property
Any damage to rooms of the hotel caused by your party during the stay and items missing upon your departure will be charged to your credit card in file.
The Times Hotel does not accept liability or pay any compensation for our failure to provide services contracted due to circumstances beyond our control: (natural) disaster, fire, (acts of) war and terrorism, strikes, riots, civil disorder, governmental regulations, industrial disputes, adverse weather conditions or any other exceptional and catastrophic event, circumstances or emergency, making it impossible, illegal or preventing guests from staying in our hotel.
Throughout the building all guests can enjoy our complimentary WIFI services. Ask the reception for the login details. Our wireless network is provided without warranties of any kind, either expressed or implied. We do not warrant that access to our wireless network will be uninterrupted, timely, secure or error-free at all times or will meet your requirements. The Times Hotel is not responsible for the security, integrity, accuracy or completeness of any information that you transmit or receive while using our WIFI. You may not use our WIFI network for any purpose that is unlawful or prohibited.
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